Please read these terms and conditions carefully before using FreshCo's services.
Last updated: January 2025
These Terms of Service ("Terms") govern your use of FreshCo's pest control services, website, and any related services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
By accessing and using FreshCo's Services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
These Terms apply to all visitors, users, and others who access or use the Services. You must be at least 18 years old to use our Services.
FreshCo provides professional pest control and management services including, but not limited to:
Our Services are available across Sydney metropolitan areas. Service availability may vary by location, and we reserve the right to refuse service in certain areas.
All quotations and estimates provided are valid for 30 days unless otherwise specified. We reserve the right to modify pricing based on the actual scope of work required.
Service appointments are scheduled based on availability. We will make reasonable efforts to accommodate your preferred time, but exact timing may vary due to operational requirements.
Emergency pest control services are available 24/7. Response times may vary based on location and current workload.
We accept various payment methods including cash, credit card, bank transfer, and digital payment solutions. Payment is due upon completion of services unless otherwise agreed.
Late payments may incur additional fees. We reserve the right to suspend or terminate services for accounts with outstanding balances.
Refund requests will be evaluated on a case-by-case basis. Approved refunds will be processed within 10-14 business days.
We provide a satisfaction guarantee on our pest control services. If pests return within the warranty period due to our workmanship, we will return at no additional cost to address the issue.
We cannot guarantee complete elimination of all pests in all situations. Success depends on various factors including property conditions, pest type, and client cooperation. We are not responsible for pre-existing damage or conditions beyond our control.
Our Services are provided "as is" without warranties of any kind except as expressly stated herein. We disclaim all other warranties, express or implied.
To ensure effective service delivery, clients agree to:
Our treatments use approved, professional-grade products. However, we recommend taking precautions such as removing pets and children from treatment areas during service and following our safety guidelines.
Clients with health concerns should consult their healthcare provider before pest control services. We are not medical professionals and cannot provide health advice.
Either party may terminate services with reasonable notice. We reserve the right to terminate services immediately if:
FreshCo's liability for any claim arising out of or related to these Terms or Services shall not exceed the amount paid by the client for the specific service in question. We are not liable for:
All content on our website, including logos, text, images, and software, is owned by FreshCo and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.
These Terms are governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our Services after changes constitutes acceptance of the modified Terms.
If you have any questions about these Terms of Service, please contact us:
Contact us directly if you need clarification about our terms of service.
